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Dear cardholder:
Congratulations for choosing YGB Card. YGB is your choice
for easy-life, spending power at home and abroad,
convenience and rewards.
If you have any queries regarding your card account, feel
free to call our customer care lines or send us an e-mail.
::Paying with
your YGB card::
::Withdrawing
cash::
::Travel
insurance::
::Report lost
or stolen card::
::Force majeure::
::YGB
contact numbers::
::Visa / Master Card::
:: Paying with your YGB card ::
YGB card is welcome at home and abroad at over 12 million
establishments (shops, airline, hotels, restaurants,
hospitals etc.), displaying the visa or MasterCard sign.
:: Withdrawing cash ::
Cash facility is available, locally and worldwide, at banks
displaying the VISA or MasterCard sign. Use the PIN number
given to you along with the card.
:: Travel insurance ::
The cardholder, his / her spouse and unmarried depending
children under 18 years are eligible for free travel
insurance, at no extra charge, while traveling on common
carriers such as plane, train and bus, provided the tickets
are purchased with YGB Gold Card.
:: Report lost or stolen card ::
In the event of loss or theft of your YGB Card, a
replacement card will be normally issued within 48 hours.
The loss or theft should be reported, immediately, to our
24-hours customer care line and /or to VISA or MasterCard.
This should be followed by a written confirmation.
Free emergency message service
VISA travel service center (VTSC) accept messages from
traveling YGB VISA Cardholders in emergency and forwards
them as directed. VTSC also records emergency messages to be
passed onto the cardholder.
Visa travel service center
In addition to emergency services, VTSC provides cardholders
with information regarding:
VISA travel service centers operate 24 hours a day, seven
days a week from London and Baltimore (U.S.A).
:: Force majeure ::
Travel insurance and additional emergency assistance
services are providers. Such services and assistance are
provided on a best-effort basis and may not be available due
to problems of time, distance or location. The medical and /
or legal professional third party service providers are not
employees of AFS and therefore, AFS accepts no
responsibility or liability for the availability, use, acts,
omissions or results of any medical, legal or transportation
service. The above services may be changed at any time by
AFS, without prior notice.
::Visa / Master Card::
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